FAQ

Ensure your items are securely packaged in appropriate boxes with adequate padding. Include all necessary documentation, customs forms for international shipments, and clearly label the package with recipient information. Our team can provide packaging guidelines specific to your shipment type.

Shipping costs are calculated based on package weight, dimensions, destination, and selected service level. We use dimensional weight pricing for larger packages. You can get an instant quote using our online calculator or by contacting our customer service team.

Yes, we offer competitive volume discounts for regular customers and large shipments. Contact our sales team to discuss custom pricing based on your shipping volume and frequency.

You can track your shipment using the tracking number provided at the time of booking. Visit our tracking page, enter your tracking number, and get real-time updates on your shipment's location and delivery status.

Tracking updates may be delayed due to various factors. If you don't see updates for 24-48 hours, please contact our customer service team with your tracking number for a detailed status update.

Creating an account is easy! Click the "Register" button, fill in your details, verify your email address, and you'll be ready to start shipping. Account holders enjoy faster checkout, shipment history, and exclusive offers.

Modifications may be possible depending on the shipment status. Contact our customer service team as soon as possible with your booking reference. Some changes may incur additional fees.

We cannot ship hazardous materials, flammable items, perishable goods without proper packaging, illegal substances, or items prohibited by destination country regulations. Contact us for specific item restrictions.

Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 2:00 PM. For urgent matters outside business hours, please use our emergency contact line.