Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (address, phone number, email)
• Business information (company name, tax ID, business address)
• Shipping and billing addresses
• Payment information (credit card details, banking information)
• Identification documents for verification purposes
• Communication preferences and history

Shipment Information

• Sender and recipient details
• Package contents and descriptions
• Weight, dimensions, and value of shipments
• Delivery instructions and preferences
• Tracking and delivery history

Technical Information

• IP address and device information
• Browser type and version
• Website usage data and analytics
• Cookies and similar tracking technologies
• Location data (with consent)

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Processing shipments, tracking packages, and providing logistics services
• Communication: Sending updates, notifications, and responding to inquiries
• Billing and Payments: Processing payments and maintaining billing records
• Customer Support: Providing assistance and resolving issues
• Compliance: Meeting legal and regulatory requirements
• Security: Preventing fraud and ensuring account security
• Improvement: Analyzing usage to improve our services
• Marketing: Sending promotional materials (with consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

• Carriers and transportation partners
• Customs and government agencies
• Payment processors and financial institutions
• Technology service providers
• Third-party logistics partners

Legal Requirements

• Compliance with court orders or legal process
• Government investigations or regulatory requests
• Protection of rights, property, or safety
• Fraud prevention and security purposes

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure data centers with restricted access
• Regular security audits and assessments
• Employee training on data protection
• Multi-factor authentication for account access
• Regular software updates and security patches

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements

Generally, we retain customer data for 7 years after the last transaction, or as required by applicable law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

• Request a copy of your personal information
• Receive your data in a portable format

Correction and Updates

• Update or correct your personal information
• Notify us of changes to your contact details

Deletion

• Request deletion of your personal information (subject to legal requirements)
• Close your account with us

Marketing Communications

• Opt-out of marketing emails
• Update communication preferences
• Unsubscribe from promotional materials

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

8. International Data Transfers

As a global logistics company, we may transfer your information internationally. We ensure appropriate safeguards are in place:

• Adequate data protection laws in destination countries
• Standard contractual clauses for data transfers
• Certification under recognized privacy frameworks
• Explicit consent for sensitive transfers

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date. For significant changes, we will provide additional notice through email or prominent website notices.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: